Furniture, Decor, Outdoor and Lighting
You have 30 days to return most unwanted items from delivery date of the order if it hasn't been installed, assembled and it is returned in its original packaging.
If incorrect item was ordered or you’ve changed your mind about a purchase, that's okay. Simply, return the unwanted item. A 15% restocking fee will apply. You will also be responsible for the cost of returning the item to the address provided by us. Items shipped to any other addresses or without a Return Authorization number cannot be accepted.
Please note, within 7 days to report damaged, defective, missing or wrong items from delivery date of the order if it hasn't been installed, assembled and it is returned in its original packaging.
- If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts (free of charge), we will return an item and provide a full refund.
- If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
- IMPORTANT: kindly hold on to the original packaging until you have inspected and confirmed the contents. Original packaging is needed in case the item is damaged/defective/incorrect.
Warranty
All our products are warranted by the manufacturer, unless noted otherwise on our site. The warranty period and service may vary depending upon manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact manufacturer directly. We can provide manufacturers information.
How do I return an item?
If your item didn't work out as expected simply email or call Higher Gallery and let us know the reason for your return or exchange and we will provide you with the shipping labels and instructions to send it back. All furniture and oversized items will need a Return Authorization Number in order to be accepted. Please do not return any item without first receiving return instructions and return labels from Higher Gallery or the item will not be able to be accepted for return. Please email: TheHigherGallery@gmail.com or call us, 317-663-3399 to request your return. After the manufacturer provides the authorization number; shipping instructions and label will be sent to you.
